DoorDash
Improving order delivery experience and the merchant B2B experience.
As a Product Designer at DoorDash, I worked across customer, Dasher, and merchant experiences to make every step of the delivery journey faster and more intuitive. Collaborating closely with cross-functional teams, I transformed research insights into thoughtful design solutions that improved usability and business performance. From concept to launch, I focused on creating seamless, scalable experiences that balanced user needs with operational efficiency—helping millions of people connect through food and local commerce.
Process
I began with user research to understand customer, Dasher, and merchant needs, then mapped pain points across the delivery journey. Through wireframes and prototypes, I explored and tested solutions to refine key flows. Using DoorDash’s design system, I crafted polished, consistent interfaces and partnered with engineers for a smooth dev hand-off, ensuring every detail translated seamlessly into the final product.
Results
Made ordering and delivering with DoorDash feel smoother, simpler, and more rewarding for everyone.
Increased successful order completion by 28%.
Easier access to critical Merchant and Dasher info.
Increased merchant oboarding with the improved and dedicated B2B tool.
Live process tracking
